What is a WhatsApp catalogue?
When you connect your WhatsApp Business Account, Qnect automatically provides a Meta product catalogue linked to your number. This catalogue appears natively inside WhatsApp. Customers can tap a "View Catalogue" button in your chat profile and browse your products with images, descriptions, and prices, without needing to visit a website.
How does my product catalogue stay up to date?
Your WhatsApp catalogue is automatically synced with your Qnect product catalogue. When you add, update, or remove a product in your Qnect dashboard, the change is reflected in the WhatsApp catalogue. If you use the Shopify integration, changes in Shopify sync to Qnect and then to WhatsApp automatically.
Can customers order directly from the catalogue?
Yes. WhatsApp's native catalogue supports order buttons, so customers can add items to a cart and begin an order directly from the catalogue. The order appears in your Qnect dashboard like any other.
What is my vendor QR code?
Your QR code is a scannable image that opens a WhatsApp chat directly with your AI agent. When a customer scans it, WhatsApp opens automatically on their phone with your number pre-loaded, ready to start a conversation.
Where do I find my QR code?
Go to Vendor Settings → Configurations → QR Code. You'll see a Download QR Code button. The code is available as a PNG that you can print and display in your shop, include on receipts or packaging, or share on social media. You can also download a Qnect-themed poster, which uses Qnect's brand recognition to build trust and comfort for customers ordering with you via WhatsApp.
What is my public storefront link?
Every Qnect vendor has a shareable web page. Customers can browse your products on any device without WhatsApp or an account. Each product page has a button that opens WhatsApp to start an order with your AI agent. Share this link anywhere you'd share a website URL.