How do I place an order through WhatsApp?
Scan the business/charity's QR code (or manually enter their WhatsApp number). This opens a chat with the business/charity's AI assistant. Simply describe what you'd like to order and the assistant will search the catalogue, build your cart, and confirm your order before sending you a payment link.
Do I need to create an account to order?
No. You shop entirely through WhatsApp using your existing WhatsApp account. There is nothing to download or sign up for.
How do I pay?
Once you confirm your order in the WhatsApp chat, you'll receive a secure payment link. Tap it, enter your card details on the checkout page, and your payment is processed instantly. All major credit and debit cards are accepted, as well as Apple Pay and Google Pay.
How will I know my order has been confirmed?
You'll receive a confirmation message back in WhatsApp as soon as your payment is processed. The vendor will send further updates (e.g. your order is ready for collection, or has been dispatched) through the same chat.
Can I change or cancel my order?
Message the vendor's WhatsApp number as soon as possible. If the order hasn't been prepared yet, the vendor can cancel or modify it. Once an order is in progress, changes may not be possible.
How do I request a refund?
Message the vendor directly on WhatsApp and explain your issue. Refund requests are reviewed by the vendor and, if approved, the refund is returned to your original payment method. Timing depends on your bank but is typically 5–10 business days.
I set up a recurring donation — how do I cancel it?
Message the charity's WhatsApp number and ask to cancel your recurring donation. The AI agent will confirm the cancellation and you won't be charged again from the next billing date.
Is my payment information secure?
Yes. Qnect uses Stripe for all payment processing. Your card details are entered on a Stripe-hosted page and are never stored by Qnect or the vendor. All transactions are encrypted.